What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form emails not being received

    Asked by pauljones9005 on April 15, 2015 at 10:51 AM

    I have multiple email accounts that are set to receive emails on each of my forms. There is one email address that is on every form I have, yesterday at around 4pm EST it stopped receiving the emails from the form submissions. All other email addresses are still receiving emails.

  • Profile Image
    JotForm Support

    Answered by david on April 15, 2015 at 01:50 PM


    If you could let us know which email address you are having trouble with we will be happy to see what the issue may be.  It is possible that the notifications to that address are being filtered by your email provider and could be ending up in your spam/junk mail box.  That would be the easiest thing to check.  If they are not there, let us know the address you would like checked and we will see what we can find.