Form emails not being received

  • Profile Image
    Asked on April 15, 2015 at 10:51 AM

    I have multiple email accounts that are set to receive emails on each of my forms. There is one email address that is on every form I have, yesterday at around 4pm EST it stopped receiving the emails from the form submissions. All other email addresses are still receiving emails.

  • Profile Image
    Answered on April 15, 2015 at 01:50 PM


    If you could let us know which email address you are having trouble with we will be happy to see what the issue may be.  It is possible that the notifications to that address are being filtered by your email provider and could be ending up in your spam/junk mail box.  That would be the easiest thing to check.  If they are not there, let us know the address you would like checked and we will see what we can find.