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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    FreshBooks integration does not work properly on Stripe form

    Asked by GSAdmin on April 15, 2015 at 11:54 AM

    Hi,

    We have created a form 'GS7 Registration (http://form.jotformpro.com/form/50881818381967) and are experiencing problems with the integration. We have integrated the form with Stripe and Freshbooks.

    The Freshbooks integration doesn't work as it should no matter if we choose the option 'only contact details' and 'create invoice'. Nothing is appearing on Freshbooks; no invoice gets created and the actual activitiy is not recorded.

    We have already contacted the support service of Freshbooks and they informed us that the problem comes from your end.

    Could you please check and solve this issue as soon as possible.

    Thank you!

     

    Page URL:
    http://form.jotformpro.com/form/50881818381967

    freshbooks stripe form
  • Profile Image
    JotForm Support

    Answered by Mike on April 15, 2015 at 03:47 PM

    Thank you for contacting us.

    I was able to reproduce the issue when used a 'Create Invoice' FreshBook's option in combination with the Stripe integration. According to my tests, the contacts are being sent to FreshBooks, but invoices are not.

    I have attached a bug report ticket to this thread and forwarded it to our Development Team.

    We will get back to you as soon as we have any updates.

  • Profile Image

    Answered by GSAdmin on April 21, 2015 at 03:09 AM

    Hi there,

    I am following up on this problem reported 5 days ago. Could you please get back to us on this issue as it is now urgent for us to have the form properly integrated with Freshbooks.

    Please note that this issue occured also last year, it was reported to your support service but the bug was not solved.

    I look forward to hearing from you and thank you in advance for your swift reaction!

  • Profile Image
    JotForm Support

    Answered by Charlie on April 21, 2015 at 09:11 AM

    Hi,

    Upon checking the status of the bug report, it is still open but it is already assigned to one of our developers and is already working on a solution. Unfortunately, I'm unable to provide an exact date to when this will be resolved but rest assure that the back end team is already working on it and we should hear from them if a fix has been implemented.

    Apologies for the inconvenience and thank you for your understanding.

  • Profile Image

    Answered by GSAdmin on April 21, 2015 at 12:25 PM

    Hi Charlie,

    I am sorry but your response is not satisfactory. As mentioned before time is pressing and we need to go live with this form on Thursday 23 April (12H30, GMT+2 time) at the latest.

    This bug has been reported a year ago. So it seems to be a recurrent bug and I am surprised that there has not been any progress made to sort it out.

    Your swift reaction is really required here and we count on your effecient team of developers to come up with a solution by Thursday.

    Thank you in advance.

     

  • Profile Image
    JotForm Support

    Answered by Charlie on April 21, 2015 at 12:58 PM

    Hi,

    I understand, I'll notify our developers regarding this. We'll update you on this thread when we hear any news on this. 

    Kind regards.

  • Profile Image
    JotForm Support

    Answered by paulsimpson on April 22, 2015 at 04:03 AM

    Hi,

    This has now been fixed. Thank you for your patience on this matter and we are sorry for any inconvenience caused.

    Regards

    Paul

  • Profile Image

    Answered by GSAdmin on April 23, 2015 at 03:45 PM

    Thanks Paul, invoices are now generated automatically. However the bug is partially solved and we still need your support on this issue.

    Invoices are produced automatically but some fields are not populated properly. Can you please ensure that these followings fields are automatically generated:

    - the description of the item

    - the subtotal without VAT and the VAT amount (we need this breakdown to be clearly shown in separate lines in the invoice). For info, the VAT rate is 19%

    Should we add some additional information at any point of the form or do something at our end, please do let us know.

    Again, this issue is really pressing and we would appreciate your swift response.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Mike on April 23, 2015 at 05:46 PM

    We cannot attach multiple tickets to the same support forum thread, so your follow up questions have been moved into separate threads.

    http://www.jotform.com/answers/558087

    http://www.jotform.com/answers/558088

    We will get back to you quickly.