- unadminAsked on April 15, 2015 at 04:56 PM
Hello! I've created a supply requisition form, there are tons of options that don't need to be filled in. On the report I am interested in seeing only those options that are filled in. That is possible on the submission PDF file, but not exactly possible in the report e-mail: there are blank spaces appearing, as you can see on the attached screenshot from my e-mail window (those titles in CAPS are the names of the Form Collapse, which play a role of the categories in my form).
Ideally speaking I would like to include for each such an entry a short description on the report e-mail (but then all that descirptions appear in the e-mail even if the options are not filled in). Is there any way to not show them in the e-mail if they are not filled in? Just like they are not showing in the submission PDF?
- JotForm SupportWelvinAnswered on April 15, 2015 at 07:53 PM
That is possible, please check this guide: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts.
But you have to make sure the you have the default notification email tables. I've checked your form and you seem to have customized the settings. In this case, I would suggest re-creating the whole settings before enabling the hide empty fields on email alerts option.
Delete your existing settings: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder
Please get back to us if you need further assistance.
- unadminAnswered on April 16, 2015 at 06:25 PM
Hi Welvin! Thanks for your answer but this doesn't really help me. I really need the names of the categories (of the Form Collapse) to appear in my e-mail report. And it is impossible to include them without the customized settings in the e-mail notification. Unless there is a way to include those names with the database still locked?
- JotForm Support ManagerJeanetteAnswered on April 16, 2015 at 10:49 PM
No, you must perform all the customizations first, before you enable the Hide empty fields option which would lock the tables.