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  • Profile Image

    Report e-mail doesn't match the submission PDF

    Asked by unadmin on April 15, 2015 at 04:56 PM

    Hello! I've created a supply requisition form, there are tons of options that don't need to be filled in. On the report I am interested in seeing only those options that are filled in. That is possible on the submission PDF file, but not exactly possible in the report e-mail: there are blank spaces appearing, as you can see on the attached screenshot from my e-mail window (those titles in CAPS are the names of the Form Collapse, which play a role of the categories in my form).

    Ideally speaking I would like to include for each such an entry a short description on the report e-mail (but then all that descirptions appear in the e-mail even if the options are not filled in). Is there any way to not show them in the e-mail if they are not filled in? Just like they are not showing in the submission PDF?

    Screenshot
    submission pdf pdf file hello attached
  • Profile Image
    JotForm Support

    Answered by Welvin on April 15, 2015 at 07:53 PM

    Hi,

    That is possible, please check this guide: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts.

    But you have to make sure the you have the default notification email tables. I've checked your form and you seem to have customized the settings. In this case, I would suggest re-creating the whole settings before enabling the hide empty fields on email alerts option.

    Delete your existing settings: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Re-create it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Please get back to us if you need further assistance.

    Thank you.

  • Profile Image

    Answered by unadmin on April 16, 2015 at 06:25 PM

    Hi Welvin! Thanks for your answer but this doesn't really help me. I really need the names of the categories (of the Form Collapse) to appear in my e-mail report. And it is impossible to include them without the customized settings in the e-mail notification. Unless there is a way to include those names with the database still locked?

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 16, 2015 at 10:49 PM

    No, you must perform all the customizations first, before you enable the Hide empty fields option which would lock the tables.