What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change the notification recipient?

    Asked by appostbs1 on April 15, 2015 at 05:54 PM

    I really don't understand the mail envolope. I want users to upload their filled forms and using the SUBMIT to mail it to the administrator. I not the administrator and it keep using my email. I want it to go to the administrator, another email id.



    This is a re-post of a comment on Setting Up Email Notifications

    and email keep another
  • Profile Image

    Answered by Carina on April 15, 2015 at 08:40 PM

    In that case please add the preferred email address as the notification recipient:

    In order to check if it is really working you need to submit the form. If you click the "test email" button instead it will send the email notification to the default address associated with the Jotform account:

    If you have upload fields only a link of the uploaded file will be sent by email. It is necessary then to right-click the file name and choose "save target as":

    Let us know if we can assist you further.