What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload space usage

    Asked by AWCWebmaster on April 16, 2015 at 03:50 AM

    I have deleted all my form submissions, apart from one, which has a total of 7.5MB of uploaded files attached. However, my usage is still showing as 30.5MB - will this clear itself, leaving just 7.5MB, or do I have to do something else?

    Submissions uploaded files attached
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    JotForm Support

    Answered by ekrem on April 16, 2015 at 10:42 AM

    Hi,

    We fixed it manually. We have also asked our developers to look into what might have caused this. 

    Regards,

    Ekrem

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    Answered by AWCWebmaster on April 16, 2015 at 11:15 AM

    Thank you Ekrem!

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    JotForm Support

    Answered by liyam on April 17, 2015 at 03:03 AM

    Hello,

    Deleting the form does not delete the submissions and upload space in it. It has to be purged or simply delete the submission before deleting the form.

    Thanks.