Login form not working?

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    tannehill
    Asked on April 16, 2015 at 09:55 AM

    I've tried to log in to my account using 2 different browsers (8:50 Central Time). I click the Sign-In button and nothing happens. Is the service down currently?

    Correction - OK, so I was able to log in from the myforms page. But the main login page is still not allowing me to log in.

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    Kiran
    Answered on April 16, 2015 at 12:25 PM

    There are no issues reported with the login at the moment and seems to be working fine.

    Could you try clearing the form and browser cache that should help by following the steps provided in the guides below : 

    http://www.jotform.com/help/229-how-to-clear-your-form-cache

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Let us know if the issue still persists. We will be happy to look into this further.

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    tannehill
    Answered on April 16, 2015 at 12:46 PM

    Clearing the cache seems to have resolved the issue with the main login form! Thanks for the tip.

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    Kiran
    Answered on April 16, 2015 at 02:01 PM

    That's great!! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!