What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Login form not working?

    Asked by tannehill on April 16, 2015 at 09:55 AM

    I've tried to log in to my account using 2 different browsers (8:50 Central Time). I click the Sign-In button and nothing happens. Is the service down currently?

    Correction - OK, so I was able to log in from the myforms page. But the main login page is still not allowing me to log in.

    Page URL:
    http://www.jotform.com/login

    login form sign-in different service down my account
  • Profile Image
    JotForm Support

    Answered by Kiran on April 16, 2015 at 12:25 PM

    There are no issues reported with the login at the moment and seems to be working fine.

    Could you try clearing the form and browser cache that should help by following the steps provided in the guides below : 

    http://www.jotform.com/help/229-how-to-clear-your-form-cache

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    Let us know if the issue still persists. We will be happy to look into this further.

  • Profile Image

    Answered by tannehill on April 16, 2015 at 12:46 PM

    Clearing the cache seems to have resolved the issue with the main login form! Thanks for the tip.

  • Profile Image
    JotForm Support

    Answered by Kiran on April 16, 2015 at 02:01 PM

    That's great!! Glad to see that the issue is now resolved for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!