What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I forgot my username and password, how to recover them?

    Asked by paul  on April 16, 2015 at 11:52 AM

    How do I recover my username and or password if i dont remember which I used? I look on my wix site and there is the info for jotforms but not sure what to do.

    Page URL:
    http://form.jotform.me/form/50063659078460?

    forgot site username forgot username my account
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    Answered by Ben on April 16, 2015 at 01:03 PM

    The best way to do this is to provide us with the link to your jotform - just as you did.

    This allows us to track down the account and see the username.

    The username is paullongtran.

    I have also just sent you a password reset email to your email address registered with the account, so you can follow the steps in it to reset your password.

    Once you do, I suggest changing it to something new.

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    Answered by colorado4hfoundation on May 09, 2016 at 01:42 PM

    Here is the link https://www.jotform.com/myforms/?

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    Answered by Ben on May 09, 2016 at 02:34 PM

    I see that you have opened your own thread - which is always recommended over posting on someone's thread. As such we will be assisting you shortly on your thread here: https://www.jotform.com/answers/835342