What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot access the reference forms

    Asked by Nicole Apple  on April 16, 2015 at 12:49 PM

    Error message is given on both home computer (mac) and phone (iPhone).

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    JotForm Support

    Answered by david on April 16, 2015 at 02:04 PM


    I was unable to find an account associated with you email address.  I also checked for any recent accounts you may have logged in to and I was unable to find anything.  If you have the URL for one the forms you created or a webpage your form is embedded to, let us know and we will be happy to let you know the username of the account they are associated with.