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    I do not receive any emails from jotform

    Asked by Pedro DeJesus  on April 16, 2015 at 01:22 PM

    I do not receive any emails from jotform toTrial@tutor.com or Trials@tutor.com (Distribution List & alias)

    We are able to receive external emails and also internal emails. Other Distribution lists are able to receive from JotForm. Please let us know what could be the issue.

    Emails JotForm distribution list distribution
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    JotForm Support

    Answered by Welvin on April 16, 2015 at 02:40 PM

    Hi Pedro,

    I'm sorry to hear that, but I can't find any logs for the mentioned email addresses in our server. If you could send us the form URL, we would be happy to re-check it for you. It could be your settings, not properly configured or your account email address is listed in our bounce list.

    In the meantime, I would suggest checking this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    I look forward to your reply.

    Thanks