What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to Hide Empty Fields on Auto Respond emails

    Asked by fhpw on April 16, 2015 at 08:17 PM

    I have enabled the "Hide Empty Fields on Emails" feature under preferences and it works perfectly for Notification emails.  The resulting email is clean and easy to read.  However, the Auto Respond includes all fields, which is confusing to the end-user.  I am using the default form.  Does this feature work with Auto Respond?  Would resetting the email auto respond help? 

    The problem - in order to accommodate multiple payment types, I had to create several text fields and use the calculation widget.  The end-user is seeing all the quantity fields and payment types.  Yet, the email notification to individuals monitoring responses is clean.  If anything, it seems like it should be the reverse. 

    Any insight, solution, or work around would be appreciated.

    Form link: https://secure.jotformpro.com/form/50924825442961

     

    Thanks,

    Page URL:
    https://secure.jotformpro.com/form/50924825442961

    Emails hide empty fields form link problem email notification
  • Profile Image
    JotForm Support

    Answered by Charlie on April 17, 2015 at 02:31 AM

    Hi,

    You can check this guide about "Hide Empty Fields" in email notifications: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts. I believe this won't work if you are customizing the email body of your autoresponder, you will need to use the default settings that it has. Please do try creating another autoresponder and see if that works.

    Kind regards.

  • Profile Image

    Answered by fhpw on April 17, 2015 at 10:31 AM

    Thank you Charlie.  I appreciate the guideline. 

    Would you mind revisiting the auto respond email?  As mentioned in my question, I have successfully enabled the "Hide Empty Fields" notifications, which is only working on the email notifications.   I am using the auto respond default form, no customization.  I set up a second auto respond.  Using the test email in the auto respond setup (not actually filling out the form), all fields are still showing.

    If I understand your response, the "Hide Fields" feature should work on both notification and auto respond default emails. However, it is only working on notification emails at this time.

    When setting up a new auto respond, do I have to actually fill out a test form to see if it works versus using the setup test email button?

    Form link: https://secure.jotformpro.com/form/50924825442961

    Regards,

     

     

     

  • Profile Image
    JotForm Support

    Answered by Charlie on April 17, 2015 at 12:16 PM

    Hi,

    Are you referring to the "Test Email" button? I would suggest that you test the form and its functionality by actually filling out the form and clicking submit, this will give you a more accurate result to what is working and what is not. 

    One down side of the "Test Email" button is that is sends the notification the the default email of the account and not the recipient email address entered in the Email settings.

    Please do test it by filling out the form and submitting it, we'll wait for your response.

    Kind regards.

  • Profile Image

    Answered by fhpw on April 17, 2015 at 02:42 PM

    Thanks for the recommendation.  I figured it out.  I had to delete all existing email notifications and rename so it was different than previous notifications.  I tested the form by filling it out.  All seems to be working.

     

  • Profile Image

    Answered by raul on April 17, 2015 at 03:11 PM

    On behalf of my colleague, you're welcome.
    Feel free to contact us anytime, should you require our assistance.