What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Incomplete form submissions

    Asked by MagicPay on April 16, 2015 at 11:10 PM


    I need immediate assistance.

    We are a merchant services company, we use your services for having merchants register on our site, then we use ClinchPad.com to track our leads.


    We have a terrible issue in which some of the information that is transferred to ClinchPad is not accurate.

    For example: Tax ID's are not transferred, weird notes are popping up, I contacted ClinchPad and they said it is most likely coming from your end.

    Please assist, I am willing to pay to have this matter resolved.

    Thank You.

    Rami Levi

    MagicPay Merchant Services



  • Profile Image
    JotForm Support

    Answered by Jan on April 17, 2015 at 08:33 AM

    Hi there,

    I cloned your form and did a test submission. I was able to get all the data correctly. They showed up properly in the email notifications and in the submissions area.

    Please check the email notifications and submissions area, check if the data is complete. If the data is complete in the email and in the submissions, then the problem could be with Clinchpad. 

    If you want to read more about our API, please click here.


    Hope this. Let us know if you need further assistance.


    Thank you.