What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inquiry into Payment and Security

    Asked by nccctesting on April 17, 2015 at 09:22 AM

    I am having a meeting with some colleagues Monday afternoon to discuss the integration of payment into some of our current forms. Would you be able to send me information related to the following concerns?

     

    1. Would we be able to reconcile sales to receipts?

    2. Do you demonstrate a secure payment system, and full PCI/DSS compliance?

    3. Is there a  remittance process which provides a strong collection/remittance/reporting system?

     

    4. What is the impact on revenue, or loss of revenue as a result of using a third party vendor? What amount do you take out in addition to PayPal?

     

    Thank you in advance for you assistance in this matter!

     

    All the best, 

    -Caitlin M. Fulle

    and style size reporting font
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    JotForm Support Manager

    Answered by Jeanette on April 17, 2015 at 11:50 AM

    2. Do you demonstrate a secure payment system, and full PCI/DSS compliance?

    We offer payment integrations with certified PCI/DSS payment processors such as Paypal, Authorize.net, Stripe, etc.

    Please see this section of our user guide for more details:

    http://www.jotform.com/help/chapter-7-Payment+Forms

    1. Would we be able to reconcile sales to receipts?

    You can get that information from your merchant account with any of the payment processors mentioned above.

    3. Is there a  remittance process which provides a strong collection/remittance/reporting system?

      If you are wondering about creating reports, yes, you can create reports from submissions data.

    Here is a section to get further information:

    http://www.jotform.com/help/chapter-6-Reports

    You can also download all of your submissions in a Excel,CSV or PDF format. See these two guides:

    http://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

    http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    However, on regards to payment information, we just provide the API connection, this means the information is passed directly into the payment processors servers rather than ours.

     4. What is the impact on revenue, or loss of revenue as a result of using a third party vendor? What amount do you take out in addition to PayPal?

    We do not take any revenue, we just provide the API to connect directly to Paypal servers, or in other words, we just provide a way to integrate the form with a payment processor.