What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some required fields are empty ...

    Asked by Enoes on November 09, 2011 at 05:44 AM

    Hi,

     

    On several submitted forms, a required (and so very important) field, nammed "fichier à imprimer", is empty.

    How is it possible ? Can we do anything ?

     

    Enoes

     

     

     

     

    Page URL:
    www.jotform.com/enoes/dcg

    Screenshot
  • Profile Image
    JotForm Support

    Answered by liyam on November 09, 2011 at 06:59 AM

    Did you embed your form on a webpage? If so, can you please provide us the URL of the page?  We would like to check if there are some conflicting issues in your page.

    Thanks.

  • Profile Image

    Answered by Enoes on November 09, 2011 at 07:03 AM

    No, the form is not embed on a webpage.

    We just gave this link http://www.jotform.com/enoes/dcg to our customers.

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    JotForm Support

    Answered by liyam on November 09, 2011 at 08:09 AM

    It's possible that the one who filled up your form had the javascript of his browser disabled.

    What you can do to require users to have their javascript enabled before filling up the information on your form is to add inside your form a Free Text (HTML) field in it and then inserting this code:

    <noscript> For full functionality of this site it is necessary to enable JavaScript. Here are the <a target="_blank" href="http://www.enable-javascript.com/" rel="nofollow noopener" rel="nofollow" > instructions how to enable JavaScript in your web browser</a>. </noscript>

     

    To add a Free Text (HTML) field:

    1.  Go to Setup & Embed tab
    2.  On the left side of the Form Builder, under the Power Tools, double-click or drag the Free Text (HTML) tool into your form

    3.  Click on the free text field you inserted
    4.  Click the HTML button in the toolbar

    5.  Paste the noscript code that I posted above
    6.  Click OK then save your form

    Please let us know if you need further assistance and/or clarification.

    Thanks.

  • Profile Image

    Answered by Enoes on November 09, 2011 at 08:36 AM

    Oh thanck you very much for your attention and your answer !

    2 little questions :

    1) I guess that this message will appear even if the one who filled up the form had the javascript of his browser disabled...

    2) Is it ok if I paste this code in french like that : 

    <noscript> Afin d'assurer l'envoi complet de votre formulaire, il est nécessaire d'autoriser l'utilisation de JavaScript. Pour cela,  <a target="_blank" href="http://www.enable-javascript.com/" rel="nofollow noopener" rel="nofollow" rel="nofollow" > merci de cliquer ici </a>. </noscript>

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    JotForm Support

    Answered by liyam on November 09, 2011 at 08:42 AM

    To answer your questions:

    1) Yes, it will simply show the message and your form will not appear on the page.  They will have to enable the javascript if they want to see the form.

    2.) Sure, you can modify the message anyway you like.

  • Profile Image

    Answered by Enoes on November 09, 2011 at 08:47 AM

    You're perfect, thanck you very much !

    Jotform's team is the best I ever met ! Very impressive !

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    Answered by clicksem on August 17, 2012 at 09:00 AM

    I already have the very same problem. But the solution doesn't fit me since I already publish the form in facebook pages where already javascript control is done by facebook itself. whenever I close my browsers' javascript for to controle if it's working, facebook gives an

    "You need Javascript enabled in your browser to use Facebook Applications."

    alert. But still i have forms with empty required fields. my problem is not the fullfilled fields itself, i'm just worried as if the fields are filled by the users but jotform didn't passed them to me. It's just a worry but can't be sure about it since i can't test it.

     

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    JotForm Support

    Answered by jonathan on August 17, 2012 at 09:15 AM

    @clicksem

    Hi, can you please tell us the name of your form embedded on facebook that you are having this issue?We will check further.

    Will await for your response.

    Thanks.

  • Profile Image

    Answered by clicksem on August 17, 2012 at 09:36 AM

    thanks for the reply. you can find it at:

    https://www.facebook.com/www.Jnwcollection.com.tr/app_208195102528120

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    JotForm Support

    Answered by jonathan on August 17, 2012 at 10:22 AM

    @clicksem

    I can see no means how to submit you form without a user having to complete the "required fields". It can only mean that the empty required fields on the forms submissions are due to javascript disabled browser on the user side.

    For further confidence of users enabling the browser's javascript on their end when viewing your facebook app form, you may want to still apply the suggestion of Liyam to add context/hint on your form that "javascript enabled" is required.

     

    Please check also the frame height of your embedded form. Please see note on image wherein I could not see the submit button when the required field get highlighted. You may want to adjust this.

    Please inform us if you have further inquiry.

    Thanks.