What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My mobile form "cannot be found"

    Asked by urbebot on April 17, 2015 at 03:42 PM

    I had mofuse mobile app for my mobile but I am trying to replace it with the Jotform widget.  Can you help me with that?  I can't seem to figure it out.

    mobile form Mobile JotForm app Mobile App
  • Profile Image

    Answered by Ben on April 17, 2015 at 03:54 PM

    I am not quite sure if I understand what you would like to achieve and would like to ask you to give us a bit more details in regards to your request.

    Thank you.

  • Profile Image

    Answered by urbebot on April 17, 2015 at 04:00 PM

    I don't know how to get the code for the mobile site.  My form says "mobile responsive widget" at the bottom of the form, but how do I get the code for it so I can put it in my website?

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 17, 2015 at 04:10 PM

    To use form on your website you need to embed it.

    You can read in following articles how to embed your form inside of the web site. 

    http://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use 

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by urbebot on April 17, 2015 at 04:35 PM

    That's exactly what I did (as far as I can tell) and it still doesn't work.  When people look us (www.urbanerecycling.com) up on the mobile device, I want the form to and appear and appear/response for mobile.

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 17, 2015 at 04:48 PM

    I have tested your form outside of your web page and form is responsive. After checking your form on your website, I noticed that you are using script block (source code) for embedding your form on website. We recommend using iFrame code. You can try to replace source code with iFrame to see if the form will be responsive. In this article you can find out how to do it.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance.