What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi, would like to ask that why is my form won't auto response to the people who submit form?

    Asked by AwePhotobooth on April 17, 2015 at 10:15 PM

    URL of my form : http://form.jotform.me/form/50922232171445

    i already set the email alert auto responser that it will send to the email of the person who submit the form. but it seems like send back to my default email address which mean that i receive the email myself.
    it do function last time , but suddenly not function now. can you please check for me?

    thank you.

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    JotForm Support

    Answered by jonathan on April 18, 2015 at 12:40 AM

    I made a test submission of your jotform http://form.jotform.me/form/50922232171445 and I got the auto email just fine


    Please check also if perhaps the email was filtered as spam or redirected to email junk folder.

    I did not find any issue with the settings of the email in the form. So, it was able to send the auto response email just fine.

    Let us know if the issue persist.