Why can´t the people using the form include e-mail addresses from free accounts like Gmail or Outlook?

  • Profile Image
    gomjav
    Asked on April 17, 2015 at 10:22 PM

    Especifically, I was testing the form and I tried to write an e-mail address finished in @gmail.com and then @hotmail.com, the form gave me a red message saying: "free email accounts are not allowed, and this did not happen before.

     

    Thanks

  • Profile Image
    gomjav
    Answered on April 17, 2015 at 10:41 PM

    Especifically, I was testing the form and I tried to write an e-mail address finished in @gmail.com and then @hotmail.com, the form gave me a red message saying: "free email accounts are not allowed, and this did not happen before.

     

    Thanks

  • Profile Image
    jonathan
    Answered on April 18, 2015 at 12:58 AM

    Hi,

    Can you please described how you were 'testing the form'?

    Were you using the Text Email button in the Notifier?

    -Finding-out-E-mail-Address-used-for-submission-notifications

    I checked your lone form http://www.jotformz.com/form/50935352541655 but I noted that it wasn't using either Google or other free email account.

    Tell us how you made the test, and we will check if we can reproduced the issue.

    Thanks.