What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can´t the people using the form include e-mail addresses from free accounts like Gmail or Outlook?

    Asked by gomjav on April 17, 2015 at 10:22 PM

    Especifically, I was testing the form and I tried to write an e-mail address finished in @gmail.com and then @hotmail.com, the form gave me a red message saying: "free email accounts are not allowed, and this did not happen before.

     

    Thanks

    free accounts OR message hotmail thanks then
  • Profile Image

    Answered by gomjav on April 17, 2015 at 10:41 PM

    Especifically, I was testing the form and I tried to write an e-mail address finished in @gmail.com and then @hotmail.com, the form gave me a red message saying: "free email accounts are not allowed, and this did not happen before.

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by jonathan on April 18, 2015 at 12:58 AM

    Hi,

    Can you please described how you were 'testing the form'?

    Were you using the Text Email button in the Notifier?

    -Finding-out-E-mail-Address-used-for-submission-notifications

    I checked your lone form http://www.jotformz.com/form/50935352541655 but I noted that it wasn't using either Google or other free email account.

    Tell us how you made the test, and we will check if we can reproduced the issue.

    Thanks.