What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not working: File Cannot be saved: /www/cache/2381717533.html

    Asked by hughstephens on August 31, 2010 at 01:05 AM



    I am a premium user, and my form is now unable to be accessed online. This is absolutely not good enough for someone who is paying for the service - it was working, and now it is down. I could accept this from a free service but certainly not a paid service.

    When logged into the system, I cannot click 'share form' or 'save' and get the following error message:


    File Cannot be saved: /www/cache/2381717533.html


    This looks to me to be a server-side error. Please fix it ASAP and get back to me. Having this form not functional is going to lead to a lot more work for myself and my team.



    Hugh Stephens

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    JotForm Founder

    Answered by aytekin on August 31, 2010 at 03:09 AM

    One of our servers had an hard disk failure. Since it wasn't down completely and only giving errors occasionally, we did not catch this one immediately. The problem is now fully resolved.

    JotForm should now work completely since other servers have taken over the load. You should not see any further errors.

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    Answered by mikeygolf on August 31, 2010 at 04:31 AM

    Not sure it is solved - this is happening to me as well!!

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    Answered by kazamiz on August 31, 2010 at 04:39 AM

    it is not solved - this is happening to me as well

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    Answered by stimmsitz on August 31, 2010 at 04:56 AM

    I can confirm... for me it's also not working...

    Hopefully it'll get resolved soon... good luck!

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    Answered by singwdot on August 31, 2010 at 05:06 AM

    I reported this same problem earlier today (Monday) and was told the problem was solved. IT IS STILL NOT SOLVED! Question: Is Jotform a reliable service? this is my first exposure to them and a friend speaks highly of them, but I have lost a day's work because they are not working properly.  Is this a common thing for jotform?

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    Answered by hughstephens on August 31, 2010 at 05:23 AM

    This is still not fixed.


    Additionally, the contact form for premium users is not showing up in chrome or IE.


    Not impressed with the service if this is something that occurs on a more-than-once basis.


    Please fix ASAP. 

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    Answered by paulosuch on August 31, 2010 at 05:28 AM

    Yep, I'm having the same problem as well.

    Is there an update on the issue?