How can I send an email to the form submitter when I edit his form?

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    AISF
    Asked on April 19, 2015 at 05:19 AM

    Dear Jotform Support,

    I have a registration process that implies, after submitting the registration form, to pay (by bank transfer) the subscription fee. Once the fee is received I tick a (hidden) box in the form to mark it as "Paid".

    I would like automatically send the submitter an email with the payment confirmation. I tried to use the Conditions, but unfortunately it doesn't seem to work. Is this because I am editing and resubmitting the form?

    Thank you for your help.

     

    Michele

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    jonathan
    Answered on April 19, 2015 at 08:31 AM

    Hi Michele,

    Try adding an Autoresponder E-mail to the form also.

    user guide: -Creating-a-Form-Autoresponder

     

    The autoresponder is an auto email that the form respondent will be able to received upon submission of the form.

    Since you will be editing and again re-submitting the form later on, the Autoresponder E-mail should be triggered again to the form respondent.

    Hope this help. Let us know if you need further assistance.

    Thanks.

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    AISF
    Answered on April 19, 2015 at 09:13 AM

    Thank you Johnatan, but I already have an Autoresponder that is sent when the submitter submits the form. 

    I need to send a different email, only upon editing.

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    Jan
    Answered on April 19, 2015 at 11:38 AM

    Hi,

    You can probably use the condition "send an email after submissions." 

    However, upon testing, this will not work with "editing submissions". You can just send them an email manually once payment is done or emailed them a form with prepoulated values,

    Thank you.

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    AISF
    Answered on April 19, 2015 at 12:24 PM

    Yea i'm currently doing it by hand.

    Would it be possible to make the condition "send an email after submissions" available also for editing?

    Thank you!

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    raul
    Answered on April 19, 2015 at 01:58 PM

    A possible workaround would be creating a notifier (instead of the autoresponder) and use the email field tag from your form as the Recipient E-mail field like this:

    This will trigger the notifier every time you make an Edit in the submission that will be sent to the submitter of the form.

    You can see which tag you need to use in the email template.

    Let us know if this helps.