JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please share to us the form you were having issue converting to PDF form? We will check the form and the account once we know this information.
For initial troubleshooting, you can also follow first the user guide -How-to-Create-a-PDF-Form
I also cannot create a fill-able PDF.
We advise our users to create their own separate thread so that we can better assist you, I went ahead and created a separate thread for you, please refer to this link instead: http://www.jotform.com/answers/557759. We will address it shortly.