I am also unable to save the PDF it is saying the file is empty once saved.

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    Tamika
    Asked on April 19, 2015 at 07:43 AM
    Hello. I am also unable to save the PDF, it is saying the file is empty once saved.
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    jonathan
    Answered on April 19, 2015 at 08:48 AM

    Hi,

    Can you please share to us the form you were having issue converting to PDF form? We will check the form and the account once we know this information.

    For initial troubleshooting, you can also follow first the user guide -How-to-Create-a-PDF-Form

    Thanks.

     

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    jerryt
    Answered on April 23, 2015 at 08:05 AM

    I also cannot create a fill-able PDF.

     

    http://jotform.us/form/50206001629139

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    Charlie
    Answered on April 23, 2015 at 11:17 AM

    @jerryt

    We advise our users to create their own separate thread so that we can better assist  you, I went ahead and created a separate thread for you, please refer to this link instead: http://www.jotform.com/answers/557759. We will address it shortly.

    Kind regards.