What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Okay JotForm, if I can get an answer to my problems soon, I will probably upgrade and PAY you.

    Asked by Minigpc on November 09, 2011 at 03:11 PM

    My account was suspended because I have reached the maximum allowed Secure SSL submissions even though I didn't make the link an SSL link. It's unchecked. My form now says  This form has exceeded its allocated quota. which is unacceptable. I need this fixed. I don't need SSL submissions as my forms never ask for personal data. 

    Page URL:
    http://www.jotform.com/Minigpc/survey

  • Profile Image

    Answered by allanftd on November 09, 2011 at 04:04 PM

    Hi Minigpc,

    I can see that your account is now unsuspended and is back on active status. We'd like to thank you also for upgrading your account to Premium.

    In order to revert back to non-SSL forms, please remove the https:// prefix in your URL and change it to plain http:// . For example:

    http://www.jotform.com/form/12345678910

    Please let us now if you have any other questions or concerns. Thank you for choosing JotForm!

    Allan
    JOTFORM SUPPORT