What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to get rid of the "Pay with PayPal" button?

    Asked by asingleton23 on April 19, 2015 at 10:56 AM

    I am trying to use several payment options on my form: Mail in, Enter a code as a payment option, and Paypal. I added all of my paypal information using the payment tool. Now that I have done that, the submit button has turned to "PAY with PayPal". The problem is that the submit buttons shows up this way even if the user selects to pay with another method. Example: if a user select to pay my mail, the submit button still shows as "PAY with PayPal". I know this will be very confusing to my users. Please help me fix this.

    payment options other payment paypal express problem payment tool select
  • Profile Image

    Answered by raul on April 19, 2015 at 01:10 PM

    I've checked your form here: http://www.jotform.us/form/51076062972153 and was unable to see the "Pay with PayPal" button, I see a regular submit button instead.

    So, I think that you were able to change it by yourself, is that correct?

    Let us know if you still require our assistance.

  • Profile Image

    Answered by asingleton23 on April 19, 2015 at 07:06 PM

    I had to change it from PayPal express in order for it to work. Thanks for your answer though!

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    JotForm Support

    Answered by Welvin on April 20, 2015 at 04:21 AM

    Hi,

    If your form will have the same button again, all you need to do is to disable "Use Checkout Buttons" in the Payment settings:

    Please contact us again if we can help in any way.

    Thanks