My account is suspended?

  • pacifique88
    Asked on April 19, 2015 at 4:53 PM

    Hello,

     

    can you please unsuspend my account, i'm not sending spam?

    Please let me know as soon as you can.

     

    Thanks

    Martin Ouzilleau

  • jonathan
    Replied on April 19, 2015 at 6:31 PM

    Hi Martin,

    I just checked your account and found that it is Active and in good status.

    I test submitted the embedded form http://www.jotform.ca/form/50885266480261 on your website and was able to use them just fine.

    My account is suspended? Image 1 Screenshot 20

     

    Please let us know if issue remains.

    Thanks.

     

  • pacifique88
    Replied on April 19, 2015 at 8:20 PM

    Ok but i can't login to my account, i always get an account block message?

     

  • Welvin Support Team Lead
    Replied on April 20, 2015 at 5:05 AM

    Hi,

    I have just whitelisted your IP Address. If you get the same error, I would suggest clearing your browser cookies for Jotform then login again. If it's still not working, please let us know your current IP Address so we can whitelist it too.

    Thanks

  • Welvin Support Team Lead
    Replied on April 20, 2015 at 9:46 AM

    Hi,

    The IP Address is now added to our whitelist. Kindly check again.

    Thanks

  • Welvin Support Team Lead
    Replied on April 20, 2015 at 11:39 AM

    That's strange! Don't you have any other device? Please try to login there and see if you are still unable to login. How about in the other browser installed in your current PC? Did you clear your browser's cache and cookies for Jotform?

    Thanks

  • David JotForm Support
    Replied on April 20, 2015 at 12:56 PM

    I checked your account and was able to log in without issue.  Your forms and account both appear to be active and usable.  I tried whitelisting your most recently logged in IP address to see if that would clear things.  As far as I can tell though, your account is in good standing and should be accessible.