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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form fields are not showing in the email notifications

    Asked by nunopt on April 20, 2015 at 04:56 AM
    I see that some fields that I do not get in my email client, are showing in the jotform entry box...not all...but at least more than the ones I get in my
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    JotForm Support

    Answered by Jan on April 20, 2015 at 09:58 AM

    Hi there,

    If I understand you correctly, are you referring to the email notifications? The email notifications is the email alert you received once someone submitted from your form. You can customize and control the notification using the email builder. Here's a guide:

    1.Click the "Emails" button and open the notification.

    2. The email builder will open and from here, you can edit or customize the subject title, the content and the answers in the notifications that you will receive.

    Hope this helps. Thanks!

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    Answered by nunopt on April 28, 2015 at 12:48 PM



    I am not talking about notifications.

    I am talking about something very strange that is happening and I have tried to explain again in another question since in this question I clearly was not able to explain.

    However the issue is so very strange, it´s difficult to explain.

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    JotForm Support

    Answered by Kiran on April 28, 2015 at 02:55 PM

    Okay. I see that you have opened a new thread http://www.jotform.com/answers/560468 here on this thread which shall be addressed shortly.