What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Re: Facebook Integration Bug

    Asked by jklinhouse on April 20, 2015 at 09:19 AM

    Hi! I used the Jotform Integration button to add a tab/integration to my Facebook Page (you guys are so freaking awesome, I can't believe it). 

    However, I did discover a little bug that you might want to address:

    When setting up the integration, it all worked brilliantly. Like magic. But, then I changed my mind and decided to use a different form, deleted the tab & app, and tried to start again.

    This time? The OpenAuth screen that (previously had) asked which page I wanted to form on, was completely blank.

    After nosing around, I found that the problem was that after going back to Facebook, I had changed my login status from "Use Facebook as [me]" to "Use Facebook as [page name]". In this state, the app integration failed (with no error message, just a blank popup where earlier, I had been asked to select my page, etc).

    A blurb explaining how this can happen might be needed. In fact, I've encountered a few issues before that may be attributable to this as well...

     

    JotForm problem name message
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    JotForm Support

    Answered by Welvin on April 20, 2015 at 11:19 AM

    Hi,

    Basically, you don't need to delete the tab, you can change the form directly in the tab. Just click "Settings" in gear icon to change the form:

     

    We have this step in our Facebook guide: https://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages. Kindly check.

    As for the issue, you have to use Facebook as you, not the page. If it's still not working, you have to remove the app and start again:

    Page settings > Apps > Remove "Jotform":

    Please get back to us if you need further assistance.

    Thanks