- jklinhouseAsked on April 20, 2015 at 09:19 AM
Hi! I used the Jotform Integration button to add a tab/integration to my Facebook Page (you guys are so freaking awesome, I can't believe it).
However, I did discover a little bug that you might want to address:
When setting up the integration, it all worked brilliantly. Like magic. But, then I changed my mind and decided to use a different form, deleted the tab & app, and tried to start again.
This time? The OpenAuth screen that (previously had) asked which page I wanted to form on, was completely blank.
After nosing around, I found that the problem was that after going back to Facebook, I had changed my login status from "Use Facebook as [me]" to "Use Facebook as [page name]". In this state, the app integration failed (with no error message, just a blank popup where earlier, I had been asked to select my page, etc).
A blurb explaining how this can happen might be needed. In fact, I've encountered a few issues before that may be attributable to this as well...
- JotForm SupportWelvinAnswered on April 20, 2015 at 11:19 AM
Basically, you don't need to delete the tab, you can change the form directly in the tab. Just click "Settings" in gear icon to change the form:
We have this step in our Facebook guide: https://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages. Kindly check.
As for the issue, you have to use Facebook as you, not the page. If it's still not working, you have to remove the app and start again:
Page settings > Apps > Remove "Jotform":
Please get back to us if you need further assistance.