Re: Facebook Integration Bug

  • Profile Image
    jklinhouse
    Asked on April 20, 2015 at 09:19 AM

    Hi! I used the Jotform Integration button to add a tab/integration to my Facebook Page (you guys are so freaking awesome, I can't believe it). 

    However, I did discover a little bug that you might want to address:

    When setting up the integration, it all worked brilliantly. Like magic. But, then I changed my mind and decided to use a different form, deleted the tab & app, and tried to start again.

    This time? The OpenAuth screen that (previously had) asked which page I wanted to form on, was completely blank.

    After nosing around, I found that the problem was that after going back to Facebook, I had changed my login status from "Use Facebook as [me]" to "Use Facebook as [page name]". In this state, the app integration failed (with no error message, just a blank popup where earlier, I had been asked to select my page, etc).

    A blurb explaining how this can happen might be needed. In fact, I've encountered a few issues before that may be attributable to this as well...

     

  • Profile Image
    Welvin
    Answered on April 20, 2015 at 11:19 AM

    Hi,

    Basically, you don't need to delete the tab, you can change the form directly in the tab. Just click "Settings" in gear icon to change the form:

     

    We have this step in our Facebook guide: https://www.jotform.com/help/22-Adding-Form-to-Facebook-Pages. Kindly check.

    As for the issue, you have to use Facebook as you, not the page. If it's still not working, you have to remove the app and start again:

    Page settings > Apps > Remove "Jotform":

    Please get back to us if you need further assistance.

    Thanks