- ThebeautybarreAsked on April 20, 2015 at 12:29 PM
I used this form for a retreat sign up and I can't seem to get the money into my bank account. Please actually CALL me at 614.209.2600.
- JotForm Supportashwin_dAnswered on April 20, 2015 at 01:31 PM
We do not provide support over phone.
Upon checking your form, I found that you have integrated your form with your Stripe account. You need to sign in to your Stripe account and check the status of the payment you have received. If you are unable to withdraw to your checking account, I would suggest you to speak to Stripe support and they will be able to help you on this issue.
Please be noted that we do not collect / retain the amount you receive from your payment form. We just provide integration to stripe payment methods.
Hope this answers your query.
Do get back to us if you have any questions.