What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get my money out of here

    Asked by Thebeautybarre on April 20, 2015 at 12:29 PM

    I used this form for a retreat sign up and I can't seem to get the money into my bank account. Please actually CALL me at 614.209.2600.


    Thank you,

    Rachel Kerr

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    JotForm Support

    Answered by ashwin_d on April 20, 2015 at 01:31 PM

    Hello Rachel,

    We do not provide support over phone.

    Upon checking your form, I found that you have integrated your form with your Stripe account. You need to sign in to your Stripe account and check the status of the payment you have received. If you are unable to withdraw to your checking account, I would suggest you to speak to Stripe support and they will be able to help you on this issue. 

    Please be noted that we do not collect / retain the amount you receive from your payment form. We just provide integration to stripe payment methods. 

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!