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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not recieving email confirmation

    Asked by trssl on April 20, 2015 at 01:00 PM

    Hi,  I have been trying to find out why I'm not receiving emails when my forms are being submitted.  There has not been any problem before?  Are you having server issues?  I have changed mt default email address to see if that would help ...no joy? 

    Regards,

    Mike.

     

     

     

    Page URL:
    https://secure.jotformeu.com/form/42124964757361

    email Emails My Forms problem find
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    JotForm Support

    Answered by david on April 20, 2015 at 02:18 PM

    Hi,

    As far as I know we have not had any issues recently on our end with notifications.  I checked your forms notification and it does indeed appear to be setup properly: 

    When I checked our mail logs however, I did not see any entries in the log.  Is "mike@trssl.co.uk" the only address you have used for the notification for that form or were you using a different one previously?  I just want to make sure that a different address may have worked previously. 

    Also, a colleague of mine followed up with a couple of your other threads:

    http://www.jotform.com/answers/555460-Unable-to-receive-email-notifications

    http://www.jotform.com/answers/555412

    Please try to keep you requests and responses to a single thread.