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trsslAsked on April 20, 2015 at 1:00 PM
Hi, I have been trying to find out why I'm not receiving emails when my forms are being submitted. There has not been any problem before? Are you having server issues? I have changed mt default email address to see if that would help ...no joy?
Regards,
Mike.
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David JotForm SupportReplied on April 20, 2015 at 2:18 PM
Hi,
As far as I know we have not had any issues recently on our end with notifications. I checked your forms notification and it does indeed appear to be setup properly:
When I checked our mail logs however, I did not see any entries in the log. Is "mike@trssl.co.uk" the only address you have used for the notification for that form or were you using a different one previously? I just want to make sure that a different address may have worked previously.
Also, a colleague of mine followed up with a couple of your other threads:
http://www.jotform.com/answers/555460-Unable-to-receive-email-notifications
http://www.jotform.com/answers/555412
Please try to keep you requests and responses to a single thread.