Not recieving email confirmation

  • Profile Image
    trssl
    Asked on April 20, 2015 at 01:00 PM

    Hi,  I have been trying to find out why I'm not receiving emails when my forms are being submitted.  There has not been any problem before?  Are you having server issues?  I have changed mt default email address to see if that would help ...no joy? 

    Regards,

    Mike.

     

     

     

  • Profile Image
    david
    Answered on April 20, 2015 at 02:18 PM

    Hi,

    As far as I know we have not had any issues recently on our end with notifications.  I checked your forms notification and it does indeed appear to be setup properly: 

    When I checked our mail logs however, I did not see any entries in the log.  Is "mike@trssl.co.uk" the only address you have used for the notification for that form or were you using a different one previously?  I just want to make sure that a different address may have worked previously. 

    Also, a colleague of mine followed up with a couple of your other threads:

    http://www.jotform.com/answers/555460-Unable-to-receive-email-notifications

    http://www.jotform.com/answers/555412

    Please try to keep you requests and responses to a single thread.