How can I make sure the email is from the person submitting the form?

  • WesternMich
    Asked on April 20, 2015 at 1:41 PM

    Today I received a jotform from a customer.  I contacted the customer and they indicated that they did not submit the jotform.  The jotform contained personal information that only the customer should've known.  How can I see the email address of the person who submitted the jotform?

  • Carina
    Replied on April 20, 2015 at 2:39 PM

    In order to see the email of the person who submitted the form you need to add an email field to the form, make it required:

    How can I make sure the email is from the person submitting the form? Image 1 Screenshot 30 To make sure the user is entering he's own email you can add an Email Validator widget:

    http://widgets.jotform.com/widget/e-mail_validator 

    This way, user will enter his email and receive a confirmation code on the email. Only after entering the email they will be able to submit the form:

    How can I make sure the email is from the person submitting the form? Image 2 Screenshot 41

    Let us know if we can assist you further.   

  • WesternMich
    Replied on April 20, 2015 at 2:46 PM

    What if the jotform didn't have email validation?  Any other way to view who submitted the jotform?

  • Kiran Support Team Lead
    Replied on April 20, 2015 at 3:28 PM

    If you mean to check the submission which is already submitted without email validation widget, you can get the IP address of the user from where the form is submitted. This information might help in finding the person who submitted the form.

    http://www.jotform.com/help/269-How-to-view-Submissions 

    You can view the IP address of the submission from the submissions view by enabling the IP address option.

    How can I make sure the email is from the person submitting the form? Image 1 Screenshot 20

    Hope this information helps.

  • Jeanette JotForm Support
    Replied on April 20, 2015 at 5:50 PM

    I think your main concern is when people do not submit the email in the form after clicking on submit button, to really force an user to send their email address here is what you need to do:

    -Add an email field

    -Make this field required

    -Add the email validator widget.