What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I make sure the email is from the person submitting the form?

    Asked by WesternMich on April 20, 2015 at 01:41 PM

    Today I received a jotform from a customer.  I contacted the customer and they indicated that they did not submit the jotform.  The jotform contained personal information that only the customer should've known.  How can I see the email address of the person who submitted the jotform?

    JotForm email and information
  • Profile Image

    Answered by Carina on April 20, 2015 at 02:39 PM

    In order to see the email of the person who submitted the form you need to add an email field to the form, make it required:

     To make sure the user is entering he's own email you can add an Email Validator widget:

    http://widgets.jotform.com/widget/e-mail_validator 

    This way, user will enter his email and receive a confirmation code on the email. Only after entering the email they will be able to submit the form:

    Let us know if we can assist you further.   

  • Profile Image

    Answered by WesternMich on April 20, 2015 at 02:46 PM

    What if the jotform didn't have email validation?  Any other way to view who submitted the jotform?

  • Profile Image
    JotForm Support

    Answered by Kiran on April 20, 2015 at 03:28 PM

    If you mean to check the submission which is already submitted without email validation widget, you can get the IP address of the user from where the form is submitted. This information might help in finding the person who submitted the form.

    http://www.jotform.com/help/269-How-to-view-Submissions 

    You can view the IP address of the submission from the submissions view by enabling the IP address option.

    Hope this information helps.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on April 20, 2015 at 05:50 PM

    I think your main concern is when people do not submit the email in the form after clicking on submit button, to really force an user to send their email address here is what you need to do:

    -Add an email field

    -Make this field required

    -Add the email validator widget.