What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please cancel my subission and move to Free plan

    Asked by zhg154 on April 20, 2015 at 03:45 PM


    I am a full time faculty member for the Department of Communication at the University of Texas at San Antonio. We recently used JotForm for our annual faculty awards ballot. It was a successful solution, but I can't bare the burden of a recurring subscription fee for use of a JotForm subscription, especially since I paid out of pocket, and on a faculty salary and budget. Yikes!

    Please cancel my premium subscription, and downgrade to the FREE subscription.


    ~Red Madden

    210-875-6596 c

    210-458-8274 o

  • Profile Image
    JotForm Support

    Answered by jonathan on April 20, 2015 at 05:04 PM

    Hello Red,

    Since you are using gateway Paypal for paying your subscription, here's a guide on how to cancel your subscription.

    1. Log in to your Paypal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number on that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal subscription.

    The subscription will automatically downgrade to FREE on the date of its subscription expiration.

    Please let us know if you need further assistance.