I'm not receiving emails anymore.

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    Asked on November 10, 2011 at 12:38 AM

    I used to receive emails of submissions, but now I am not.  My url is www.tucsonballoonrides.com/reservations


    thanks for your help!

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    Answered on November 10, 2011 at 04:32 AM

    Hi Tammyrosen,

    Sorry for the inconvenience. Could you please change your Sender  Email to noreply@jotform.com? To do that please follow the guide below:


    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:


     Also, ensure that noreply@jotform.com is in your trusted senders list.

     Please let us know if the problem still persist, so we can give you further assistance. Thank you!

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    Answered on November 10, 2011 at 08:03 AM

    Thank you, I made the change, but after two tests, it's still not getting sent to my email...??

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    Answered on November 10, 2011 at 08:13 AM

    Can you also add these ip addresses to your mail provider's whitelist.
    If this still doesn't work, please do let us know. So we can investigate further.
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    Answered on November 10, 2011 at 08:13 AM

    Hi Tammy,

    According to our email logs, your notifications are already sent to your email address.


    2011/11/10 15:10:34

    Status : Delivered

    Email: newarticulations@hotmail.com


    Could you please check and reply us about the situation ?




    2011/11/10 15:10:34