What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm not receiving emails anymore.

    Asked by tammyrosen on November 10, 2011 at 12:38 AM

    I used to receive emails of submissions, but now I am not.  My url is www.tucsonballoonrides.com/reservations

     

    thanks for your help!

    Page URL:
    www.tucsonballoonrides.com/reservations

  • Profile Image
    JotForm Support

    Answered by idarktech on November 10, 2011 at 04:32 AM

    Hi Tammyrosen,

    Sorry for the inconvenience. Could you please change your Sender  Email to noreply@jotform.com? To do that please follow the guide below:

     

    1. While on your form, Click Setup & Embed then Email Alerts

    2. Open each Notifications, then click on Reply-To and Recipient Settings

    3. Change the Sender E-mail value to noreply@jotform.com, just like below:

     

     Also, ensure that noreply@jotform.com is in your trusted senders list.

     Please let us know if the problem still persist, so we can give you further assistance. Thank you!

  • Profile Image

    Answered by tammyrosen on November 10, 2011 at 08:03 AM

    Thank you, I made the change, but after two tests, it's still not getting sent to my email...??

  • Profile Image

    Answered by AtacanC on November 10, 2011 at 08:13 AM

    Can you also add these ip addresses to your mail provider's whitelist.

    174.34.57.214
    174.34.57.216
    174.34.57.218
    174.34.57.219
    208.117.50.251
    If this still doesn't work, please do let us know. So we can investigate further.
  • Profile Image
    Chief Technology Officer

    Answered by eee on November 10, 2011 at 08:13 AM

    Hi Tammy,

    According to our email logs, your notifications are already sent to your email address.

     

    2011/11/10 15:10:34

    Status : Delivered

    Email: newarticulations@hotmail.com

     

    Could you please check and reply us about the situation ?

    Regards,

    Ertuğrul.

     

    newarticulations@hotmail.com
    2011/11/10 15:10:34