What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Waiting for my account upgrade

    Asked by huntrergraphicdesign on November 10, 2011 at 12:57 AM

    Hi i have upgraded my account and the status has not changed.

    how long does this take and will i lose and info from my forms and or will people still be able to use them if my form useage is at there limit

    see below recipt of purchase

    Subscription Details


    Date of Sign Up:  10 Nov 2011
    Subscription Name:  JotForm premium monthly for huntrergraphicdesign
    Subscription Number:  S-3H382824AV4646814
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    Answered by allanftd on November 10, 2011 at 05:52 AM

    Hi huntrergraphicdesign,

    I can see that your account is now on active and Premium status when I checked our member database. Please clear your cache, log out and log back in again to your JotForm account.

    Thank you for upgrading to JotForm Premium account. Let us know if you need further assistance.