Waiting for my account upgrade

  • Profile Image
    huntrergraphicdesign
    Asked on November 10, 2011 at 12:57 AM

    Hi i have upgraded my account and the status has not changed.

    how long does this take and will i lose and info from my forms and or will people still be able to use them if my form useage is at there limit

    see below recipt of purchase

    Subscription Details
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    Date of Sign Up:  10 Nov 2011
    Subscription Name:  JotForm premium monthly for huntrergraphicdesign
    Subscription Number:  S-3H382824AV4646814
  • Profile Image
    allanftd
    Answered on November 10, 2011 at 05:52 AM

    Hi huntrergraphicdesign,

    I can see that your account is now on active and Premium status when I checked our member database. Please clear your cache, log out and log back in again to your JotForm account.

    Thank you for upgrading to JotForm Premium account. Let us know if you need further assistance.

    Allan
    JOTFORM SUPPORT