Waiting for my account upgrade

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    Asked on November 10, 2011 at 12:57 AM

    Hi i have upgraded my account and the status has not changed.

    how long does this take and will i lose and info from my forms and or will people still be able to use them if my form useage is at there limit

    see below recipt of purchase

    Subscription Details


    Date of Sign Up:  10 Nov 2011
    Subscription Name:  JotForm premium monthly for huntrergraphicdesign
    Subscription Number:  S-3H382824AV4646814
  • Profile Image
    Answered on November 10, 2011 at 05:52 AM

    Hi huntrergraphicdesign,

    I can see that your account is now on active and Premium status when I checked our member database. Please clear your cache, log out and log back in again to your JotForm account.

    Thank you for upgrading to JotForm Premium account. Let us know if you need further assistance.