Facebook form is cut when viewed in mobile devices.

  • Profile Image
    hkmurano
    Asked on April 20, 2015 at 10:29 PM

    Dear sir,

    I have problem with quote/booking form on facebook.

    Not show up full size form ...bottom section no show when used smart phone.

    if using computer ...working good

    Please check our facebook page at www.facebook.com/lanskyusa and let me know how to fix this problem.

    I got complain from client.

    Thank you again.

     

  • Profile Image
    ashwin_d
    Answered on April 21, 2015 at 02:55 AM

    Hello hkmurano,

    Are you referring to Facebook app? Can you please share the facebook page URL where you have embedded your form so that we can view it on mobile devices?

    If you are using Static HTML iFrame tabs, please share the short URL / "Shareable link to tabs" whcih you can find on the upper right side of the Static HTML app page. 

    We will wait for your response.

    Thank you!

  • Profile Image
    hkmurano
    Answered on April 21, 2015 at 03:12 AM

    https://www.facebook.com/lanskyusa?sk=app_190322544333196

  • Profile Image
    ashwin_d
    Answered on April 21, 2015 at 07:53 AM

    Hello hkmurano,

    I did test he above URL in my mobile device and it does not display any form. Have you shared the correct URL?

    I would suggest you to please share a screenshot on how your form appears on your mobile device? The following guide should help you upload image in forum post: http://www.jotform.com/answers/277033 

    It seems that FaceBook itself does not support tabs on mobile devices. I would suggest you to take a look at the following thread where one of my colleague have provided an alternative option:  http://www.jotform.com/answers/435642-Facebook-tab-not-available-accesible-to-mobile-devices 

    Thank you!