What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to sign up. It shows message "You are not allowed to use this resource".

    Asked by Shamma  on April 21, 2015 at 05:03 AM

    When ever I try to create my account and fill into the form

    after submitting I get a message:

    "you are not allowed to use this resource"

    How can one sign up then or what is wrong here?

    Thanks in advance,


  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 21, 2015 at 10:55 AM

    Hello Shamma,

    I'm sorry for the trouble caused to you.

    Which browser are you using to sign up for a new account? I am unable to replicate the issue you are having. I was able to sign up for a free account successfully. Please check the screenshot below:


    Here are the steps I would suggest you to follow:

    #1. Clear your browser cache. The following guide should help you on how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    #2. Click on the following URL to sign up for a new account and see if you are able to :  http://www.jotform.com/signup 

    Do get back to us if the issue persists.

    Thank you!