What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I create a free account for my company and upgrade it at a later time?

    Asked by robota on April 21, 2015 at 07:18 AM

    Hello,

    I have been evaluating your product and I think that I will recommend it to my company

    I have been using a personal account to evaluate your product and the process to get the approvals to make the purchase may take days/weeks.

    Can I create a Fee account with my company info (email address) and then, convert it over to a paid account?

    I am eager to convert our Adobe Forms to JotForms but I need to be able to work in an account that will not lose any of my work before the subscription begins.

    Thank you.

     

    --Richard Ota

     

    paid account purchase product create upgrade
  • Profile Image

    Answered by raul on April 21, 2015 at 11:16 AM

    Yes, you can do this the same way you created your personal account.

    When you're ready to perform the upgrade you can login to your company's account and go here: http://www.jotform.com/pricing to do so.

    If you've further questions or need our help along the process, please don't hesitate to contact us.

  • Profile Image

    Answered by FIT_forms on June 16, 2015 at 03:41 PM

    Actually, I think this question was not fully understood.

    We have a few people that created fee account with you.

    Then, the imported some Adobe forms into the free account.

    Now, we have subscribed/piad to your service.

    Can the forms from the free account be added to the paid account?

    If I invite the person to become a sub-user, and I use the same email address as their

    free account, will they be switched over to the paid account (and all of their forms)?

    Thanks.

     

  • Profile Image

    Answered by raul on June 16, 2015 at 04:07 PM

    Can the forms from the free account be added to the paid account?

    Yes, we would need you to login to the free account(s) and submit a transfer request letting us know the form(s) you want to transfer and the destination account so we can proceed accordingly.

    If I invite the person to become a sub-user, and I use the same email address as their free account, will they be switched over to the paid account (and all of their forms)?

    No, the sub-user feature is to allow other people to edit forms and view submissions (created in the owner account). But, their plan will not be changed and their forms would not be switched to the other account. You can read more about this here: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User