What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you tell me when what date my account cycles to accept new submissions towards my 1,000 count limit?

    Asked by debralcamp on April 21, 2015 at 09:19 AM
    Submissions count my account new submissions
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    JotForm Support

    Answered by Kiran on April 21, 2015 at 11:30 AM

    I'm not sure if I understand your query correctly, but I see that your account is having an active subscription of Premium Bi-yearly subscription since 29th Apr 2014. So, you should be able to receive 1000 monthly submissions till 28th Apr 2016.

    If you mean to ask something different, please let us know. We will be happy to help.

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    Answered by debralcamp on April 21, 2015 at 11:35 AM

    Yes, so my form entries begin again April 28 for new 1,000 forms.  Can I upgrade for just one month and then come back to my normal subscription?

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    JotForm Support

    Answered by Welvin on April 21, 2015 at 12:41 PM

    Hi,

    Yes, you can upgrade and downgrade at any time. However, you cannot get back to your original date cycle. If you upgrade to Economy Monthly today and go back to Premium Bi-Yearly on June, your next renewal date will be June 2018, not April since it's a new subscription.

    Let us know if you have any further questions.

    Thank you.