Alechko2Answered on September 22, 2023 05:10 AM
Not sure what happened but my form stopped working
please urgent help
thank youPage URL: https://form.jotform.com/232303075641952
Alechko2Answered on September 22, 2023 05:37 AM
not sure what happened
this is my form today https://i.imgur.com/kOGAizv.jpg
please note the number of conditions 238
please note the number of conditions 392
150 conditions disappeared
and nothing to show for it in the revision history https://i.imgur.com/MpebXOD.jpg
Something is really wrong happening
Alechko2Answered on September 22, 2023 07:01 AM
I changed my Jotform account password just in case
Gilbert JotForm SupportAnswered on September 22, 2023 10:04 AM
Thanks for reaching out to us for help. Try checking the Sept. 21 date in your Revision History, I'm seeing a version there where lots of conditions were removed.
You can try reverting back to a version before that one and this should restore the missing conditions in the form.
Give it a try and let us know how it goes.
Alechko2Answered on September 22, 2023 10:14 AM
Alechko2Answered on September 22, 2023 10:36 AM
Ryan JotForm SupportAnswered on September 22, 2023 01:05 PM
Thanks for getting back to us. I’m really sorry that this happened to your form. Unfortunately, I cannot confirm the number of changes made on a single revision as this could have been a miscalculation to the number of changes. As for the changes, it could have been about the thread you created regarding your form's condition and my colleague mistakenly deleted your conditions instead of their cloned form. You can address this concern in that thread to avoid this from happening again.
Reach out again if you have any other questions.
Alechko2Answered on September 22, 2023 01:08 PM
thank you Ryan