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  • Profile Image

    Forms deleted in "My Forms" list?

    Asked by patpitula on April 21, 2015 at 11:05 AM

    I had two forms on my website.   For the past few days I have been having problems receiving the data from them to my e-mail.   Now one of them has been deleted and the other one I can't see on "My Forms"   What's going on!

     

     

    Page URL:
    http://www.abtermpapers.com/pre-order.html

    my account My Forms two forms and receiving
  • Profile Image
    JotForm Support

    Answered by Charlie on April 21, 2015 at 12:20 PM

    Hi,

    Upon checking your account username patpitula, I see there are 2 forms there, "Pre-Order Form" and "ORDER FORM". 

    I also see in your "Trash" folder that "Order Form" with submissions is there. To can actually restore it as long as you will NOT "Purge" forms in the Trash folder. Here's a guide on how to restore it: http://www.jotform.com/help/134-How-to-Restore-Deleted-Forms.

    For the email notification issue, I see that my colleague have already answered the other thread related to it here: http://www.jotform.com/answers/556155. Please refer to that one for your concern in email notification so that we can better focus on one topic per thread.

    Kind regards.

  • Profile Image
    JotForm Support

    Answered by Charlie on April 21, 2015 at 01:11 PM

    You're most welcome. I'm glad it helped.

    If you needed any assistance again, please do not hesitate to open a new thread here in the forum, we'll be more than happy to help.

    Thank you.