What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why a captcha field is shown when my form is submitted?

    Asked by sanawell on April 21, 2015 at 12:34 PM



    I've created a form and set automation with Mailchimp. I've tried to subscribe and Jotform makes me go to a page in which I must insert a word, it's this one:


    Enter the message as it's shown

    Captcha - Reload if it's not displayed
    Submit Form

     Can I disable this control? Let me know, thanks.



    Page URL:

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    Answered by raul on April 21, 2015 at 01:26 PM

    I've checked the provided URL, but I was unable to find a JotForm embedded in it. Did you remove the form?
    I've also checked this form: http://www.jotformeu.com/form/51104434876353 using its direct URL and was unable to see a captcha field when I made a test submission.

    Can you please confirm if this is the form you're referring to? and where is located on your site so we can make further tests?

    We'll wait for your response.

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    Answered by sanawell on April 21, 2015 at 02:46 PM

    Hi yes sorry the URL is wrong. It si this one :http://www.sanawell.it/blog/chi-siamo/privilege

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    JotForm Support

    Answered by Mike on April 21, 2015 at 04:00 PM

    There is a little issue with the form source code on your web page. The following part is required to avoid the captcha, but it is currently added incorrectly.

    Please replace it with the next default code for your form:

    <script type="text/javascript">
    document.getElementById("si" + "mple" + "_spc").value = "51104434876353-51104434876353";</script>

    or if you need in in the CDATA format:

    <script type="text/javascript">
    document.getElementById("si" + "mple" + "_spc").value = "51104434876353-51104434876353";

    Thank you.

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    Answered by sanawell on April 21, 2015 at 04:20 PM

    OK i try to replace! Thank you!

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    Answered by sanawell on April 22, 2015 at 03:52 AM

    ok it works! thank you. 


    Is it possible to open the thank you page in another window/browser page? 

    how Can I set it?

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    Answered by sanawell on April 22, 2015 at 04:36 AM
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    Answered by Carina on April 22, 2015 at 10:22 AM

    Unfortunately your last message came out empty. If you still need assistance please let us know.