What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happened to my Annual JotForm Subscription?

    Asked by Emily Ennis on April 21, 2015 at 03:26 PM

    I have  been using your service for quite some time and I thought I was already subscribed.  Did this change.  I am asking because I don't remember when you bill and my husband's credit card is normally used.  Please check your records.  My username is IAlwaysTravel.

    Thank you.

    Page URL:
    https://www.jotformpro.com/ialwaystravel/JamaicaCruise

    check credit card and
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 21, 2015 at 04:27 PM

    I see that you are inquiring about a Premium Yearly Subscription Plan which you had but are unsure of what happened to it and your Billing Account.

    According to your Billing History on our end I found that you did have a Premium Yearly Subscripting which ended roughly 3 years ago. Our records show it was cancelled on 12/23/2012. I had additionally looked elsewhere in our Billing System but I don't see anything active.

    This is the reason that you are currently not seeing any active subscription on your side and you can certainly upgrade again if you happen to need it again.