- struanAsked on November 10, 2011 at 09:41 AM
- JotForm SupportliyamAnswered on November 10, 2011 at 11:46 AM
I have checked your account just now and it seems that you were able to cancel your subscription or one of my colleagues were able to process your cancellation request. Your account is now scheduled for downgrade on November 22, 2011.
Once you cancel your subscription, you won't immediately get downgraded as you should maintain the paid subscription status until the time that you have paid for expires. You may also resubscribe anytime you wish whenever you will need to use our paid services again.
If you have other questions or concerns, please let us know.
Thank you for using JotForm!
- GAnswered on November 10, 2011 at 12:24 PM
I want to stay on the basic free service ...do I have to do anything now to stop my account being disabled?
- AtacanCAnswered on November 10, 2011 at 01:28 PM
You don't have to do anything and your account will not be disabled. It will be automatically downgraded to our free service.
- tinyfinsAnswered on November 10, 2011 at 02:51 PM
But I've received an email saying my account will be disabled at 12pm tomorrow! The next few weeks is a crucial time for my busines and as I can't afford for it to be disabled so i paid for the premim service for a month. Will this automatically revert to the basic after a month if I don't pay for next month?
- JotForm SupportMike_TAnswered on November 10, 2011 at 04:27 PM
Tinyfins, your account will be automatically renewed until you cancel your subscription. If you do not need a Premium account for the next month, then you will have to cancel your subscription before the first day of the next month. When you cancel your subscription you will not be charged again, but your account will stay Premium until the time you have paid for expires.
Please feel free to contact us if you need any other assistance.