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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form doesn't look correctly when it's viewed on mobile devices

    Asked by jotformelite1 on April 21, 2015 at 06:06 PM

    Thank you, the form now shows on the secure pages as well. However, the mobile responsive issue still shows. What could be the issue?

    Page URL:
    https://alsglobal.net/quick-quote.php

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    Answered by raul on April 21, 2015 at 06:12 PM

    Can you let us know which device are you using to view your form?
    This is how it looks on my phone (Android) using Chrome.

    Have you tried to clear your browser's cache and load the form again?

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    Answered by jotformelite1 on April 21, 2015 at 06:15 PM

    I'm viewing it on iPhone. I tried clearing the the cache and loading the form again but it still shows wrong.

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    Answered by raul on April 21, 2015 at 06:28 PM

    I was able to reproduce the issue in an iPhone 6.

    Since it seems to be a specific issue with iPhones can you try to re-embed your form using the iframe method and apply the code provided here on your site: http://stackoverflow.com/questions/23083462/how-to-get-an-iframe-to-be-responsive-in-ios-safari#23083463

    Let us know if this makes any difference.

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    Answered by jotformelite1 on April 22, 2015 at 04:34 PM

    Thank you, it worked!