What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Original thread title: How do I cancel a customer subscription payment?
If I understand you correctly, you want to cancel the subscription of one of your members in Paypal right?
There are 2 ways on cancelling their subscription from your service.
1. The customer cancels it themselves in their PayPal.
2. You can cancel their subscription by logging in to your Paypal Merchant Account.
Hope this helps. Thank you.