What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not found, this form is disabled

    Asked by stmendiaproductions on April 22, 2015 at 04:27 AM


    Im trying to preview my form and this message appears, Form not found, this form is disabled.

    The form is enabled so im not sure what the issue is.


    Page URL:

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    Answered by Carina on April 22, 2015 at 10:20 AM

    Your account is suspended because you have a form "Card Details" that is collecting credit card information on plain text fields:

    Please note that this is illegal. You can only collect credit card information by using one of our payment tools:

    I've deleted the fields and activated your account.

    Let us know if we can assist you further.