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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change the billing information of subscription?

    Asked by agtantillo on April 22, 2015 at 10:05 AM

    Can you please let me know how to transfer the access to the billing and invoices (and thus the access to pay you) to her replacement.

    If you can see our account, you can see that it is being paid monthly by a credit card issued to the Houston-Galveston Area Council (H-GAC).

    Thank you!

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    JotForm Support

    Answered by ashwin_d on April 22, 2015 at 10:08 AM

    Hello agtantillo,

    Yes it is possible to change the details of your billing profile. Do let us know the name / email address and address you want to be updated and we will do the needful.

    Thank you!

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    Answered by agtantillo on June 09, 2016 at 10:38 AM

    The previous person was michelle Hamilton. I do not know what e-mail address she used.

    I want to replace her with Virgie Hall. Her e-mail address is vigie.hall@hgac.com

    The rest of the billing information should remain the same. Also, we want to remain on the grandfathered in $9.95 per month plan - unless we can get an annual plan with the same terms for the same rates.

    Please advise if you need more information from us to facilitate this change.

    Thank you

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    Answered by victor on June 09, 2016 at 12:21 PM

    As per your request I have modified the following information

    Michelle Hamilton 

    Houston-Galveston Area Council 




    Virgie Hall

    Houston-Galveston Area Council 



    Please let us know if you require additional assistance.