What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The starter package states that I receive 10 SSL secure submissions, can you explain?

    Asked by Julie  on April 22, 2015 at 10:46 AM

     I receive 100 submissions with the starter package but only 10 are secure? I need my attendees to provide a CC # to reserve their hotel room. This does not need to be processed through PayPal, but I need them to be securely entered on the form.

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    JotForm Support

    Answered by david on April 22, 2015 at 12:36 PM


    We do only allow for up to 10 SSL based submissions per month for "Free" accounts.  If you are collecting credit card information, I would highly recommend using SSL based transmission of your data.  Here is a quick guide on how to ensure your JotForm data is secure:


    If you need more than the allocated 10 SSL submissions per month, our Premium subscription allows up to 1000.

    If you have any further questions, let us know and we will be happy to help.