What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Does your form support Secure information collecting?

    Asked by Sao Tith  on April 22, 2015 at 10:47 AM

    Are your forms on a secure server? If we collect information that is sensitive, do you offer any high level security features?

    information collecting high collect
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    JotForm Support

    Answered by ashwin_d on April 22, 2015 at 12:44 PM

    Hello Sao,

    We have cluster of servers which is monitored round the clock. Once the data reaches our server, it is secured. For added security, you can go ahead and use the SSL version of your form. This will ensure that the submission data is encrypted when it is transmitted to our server. The following guide should help you on how to use SSL URL of your form:  http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions 

    You may also like to check the following thread which should answer most of your security related query:  http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!