What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    İ want my form to be refreshed automatically after people click submit botton

    Asked by canerkaraahmet on April 22, 2015 at 12:41 PM




    Could you please help me to fix on my form to refresh itself after it is submitted. When i try from the forums to direct the url on thanks messages and add the form to my site on wix, after i submit the form it doesnt not direct page which i already typed as 'direct to url' . 


    Maybe i have done something wrong with the form. But if you help me out i wiould be so happy.


    Thank you in advance



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on April 22, 2015 at 02:05 PM

    Do you mean to show the form again after submitting your JotForm on the webpage? As I check your JotForm, I see that the Thank you message is set to display after submitting the form. If you want to redirect the user again to the form embedded webpage post submission, you can use the option Custom URL to redirect to the same page http://canerkaraahmet.wix.com/caneryeni 

    Hope this information helps. Please get back to us if you are referring to something different. We will be happy to help.

  • Profile Image

    Answered by canerkaraahmet on April 22, 2015 at 02:20 PM

    Hello again

    THank you for your reply. When i try direct link as you mentioned, after i fill up the form and submit, site remains as it is as shown below on picture. It doesnt direct it to main page.





  • Profile Image
    JotForm Support

    Answered by Kiran on April 22, 2015 at 03:47 PM

    I see that the payment window through PayPal is opening in a new window instead on the same page which could be causing the issue. Let me work on the issue by running few tests and get back to you with relevant information.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Kiran on April 23, 2015 at 03:08 PM

    As I tested the form further with PayPal, it is redirecting to PayPal on the same page when we tested with direct URL and embedded on other webpages. Generally, Thank you message is being used when embedded on the webpages so that the message shall be displayed after completing the submission while staying on the page where the form is embedded. You may change the Thank you page to a message instead using Custom URL. Since Wix is making the PayPal window to open in a new window, the page is being struck at Please Wait button. It seems that Wix HTML widget is processing the form in a different way. We would request you to contact Wix for any further help since the form is working without any issue using direct URL.