I'm unable to download an uploaded file

  • Profile Image
    enviodacomuna
    Asked on April 22, 2015 at 12:41 PM
    this a messagem
     
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>F9F4C925A2BD1ECF</RequestId>
    <HostId>
    oM/uu8HojBuiKHd3mNdWBD0Bq2bQiNaILMCxSLdYQbFn1Sh+mFWGzLOa9hzxQIyhLoaDx9SxYqI=
    </HostId>
    </Error>
     
     
    i wait
    tks
  • Profile Image
    raul
    Answered on April 22, 2015 at 01:58 PM

    Can you try to clear your browser's cache and try to download the file again? I've tested with a couple of files of your form here: http://www.jotformz.com/form/42456025930653 and had no problems with them.

    If you're still unable to do so please provide the URL or the submission ID that is failing so we can further investigate the issue.