My form does not load on mobile

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    barbara 
    Asked on April 22, 2015 at 12:48 PM

    my form will not load mobily, please advise on mobile options thank you!

     

  • Profile Image
    Carina
    Answered on April 22, 2015 at 02:07 PM

    Is it the form 51113326542141? I tested the non embed version and could access it with IOS and Android:

    Is the form embed on a website? If so please let us know the website url so we can run further tests.

    Let us know if we can assist you further.   

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    Barbara 
    Answered on April 23, 2015 at 12:55 AM

    Okay this was in a facebook post today and then i sent the same link in  private message on fb through our page...

     

    Also- I put our other application for gifts here...

    Go to... https://www.facebook.com/ScarletsKids

    scroll down to apps and the "contact us" spot and click there...

    which takes you here... https://www.facebook.com/ScarletsKids/app_684336108254110

     

  • Profile Image
    Welvin
    Answered on April 23, 2015 at 09:11 AM

    Hi Barbara,

    Page Tab apps are not supported on mobile devices by Facebook's Platform. A workaround for now would be to use third party websites that offer a mobile version for tabs. We have list some of this websites here: http://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-. Kindly check.

    Let us know if you need further assistance.

    Thanks