What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form does not load on mobile

    Asked by barbara  on April 22, 2015 at 12:48 PM

    my form will not load mobily, please advise on mobile options thank you!


  • Profile Image

    Answered by Carina on April 22, 2015 at 02:07 PM

    Is it the form 51113326542141? I tested the non embed version and could access it with IOS and Android:

    Is the form embed on a website? If so please let us know the website url so we can run further tests.

    Let us know if we can assist you further.   

  • Profile Image

    Answered by Barbara  on April 23, 2015 at 12:55 AM

    Okay this was in a facebook post today and then i sent the same link in  private message on fb through our page...


    Also- I put our other application for gifts here...

    Go to... https://www.facebook.com/ScarletsKids

    scroll down to apps and the "contact us" spot and click there...

    which takes you here... https://www.facebook.com/ScarletsKids/app_684336108254110


  • Profile Image
    JotForm Support

    Answered by Welvin on April 23, 2015 at 09:11 AM

    Hi Barbara,

    Page Tab apps are not supported on mobile devices by Facebook's Platform. A workaround for now would be to use third party websites that offer a mobile version for tabs. We have list some of this websites here: http://www.jotform.com/help/82-Adding-Form-to-Facebook-Custom-iFrame-App-. Kindly check.

    Let us know if you need further assistance.