What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Trouble importing Jotform submissions into Google spreadsheetAsked by kelseymccutcheon on April 22, 2015 at 01:05 PM
I love your forms, and for about 4 months my JotForm submissions have been automatically importing into my Google spreadsheet and all has been working relatively well. Today, however, all of the fields that used to come in as dates (04/19/15) are coming in as decimals (42115.462465278), the fields that used to come in as times (5:40:00 PM) are coming in as decimals (0.51388889).People can use my form to upload photos, and I used to get a web address link to the photo (http://www.jotform.us/uploads/kelseymccutcheon/43224014380139/305442255421384261/IMG_9979.jpg), which was exactly what I needed. Now I get a hyperlinked file ( 2015-04-22 07.55.32.jpg), but I need the entire web address to appear, like it used to.
Also, for some reason, people's location coordinates used to get automatically entered into my spreadsheet, but this has stopped working. I have to manually cut and paste them from the email submission into my spreadsheet.
Whew, lots of problems today! Please help!
Submissions JotForm jotform submissions importing
Apologies for the inconvenience, I believe Google have just released a new update on their Google Spreadsheet that affected most of the integration. I would advise that you first remove the existing integration that you had, refresh the page, clear your form's cache and re-integrate.
Don't worry, it won't delete the existing spreadsheet, BUT it will create a new one and it will also load all the existing submissions of that form.
Here's the guide on how to re-integrate: http://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet.
For the concern regarding the uploaded files showing the file name and having a hyperlink on it, I've opened a separate thread for it so that we can better focus on that, please refer to this link instead: http://www.jotform.com/answers/557168. We will address it shortly.
Removing the integration and re-integrating fixed the problem with the decimal numbers. Thank you very much for your help!