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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    need assistance with setting up my email notifaction

    Asked by gweiner2 on April 22, 2015 at 05:50 PM

    my email notification is not working. My email is tenniseuro@aol.com

    I followed the directions in the knowledge base, but I am still not getting the emails. I have ran a couple of test to see if my email is getting the notification. But it is not. 

    Page URL:
    http://tenniseurope.com/register

    assistance email Emails email notification href
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 22, 2015 at 06:55 PM

    The email address used for submission notification was in our bounce list, I have removed it from there now. Could you please try again? Make sure it does not go to the spam folder.

    In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com